Once again useless and unhelpful bank!!

Mind blowing. As per information from Ashwin, there is no log of who accesses our bank accounts when we call into the call centre. Case in point, I phone in this morning at 09H50 and was promised a call back within an hour. As expected, no call back was received. I then called in again at 14H00 and to my surprise, Ashwin tells me there is no log or notes on the system regarding the person I spoke to this morning. In fact, there is no record at all on their system of me speaking to anyone at all. Surely, when customers complete security checks and the call centre agents log into our account, there has to be a footprint or record? Otherwise, the call centre staff can access our accounts and do as they please?? Further to that, since the charges statements have been stopped, we as customers now have absolutely no warning as to what charges are coming out of the account. None of the staff are able to check this as well so I am unable to budget and plan for the correct amount of funds to be in the account to honour all debit orders and charges. This is completely ludicrous!! I do have other bank accounts and no other bank operates like this.