MS
Merlene S
1 reviews | Active since Jan 2014
27 Feb 2023, 08:31
Once Again the SAME ISSUE.
Once again AFTER I was sent a direct email to say they apologise and will attend to it, I am STILL harrassed fir R160.00 which I short paid on my credit card. R160.00, Gosh amazing how the people working there think as I was asked IFI WANT TO MAKE AN ARRANGEMENT. R160.00 Absa, shame you must be desperate. I am going to pay off my credit card asap, so that I can no longer have such incompetence people dealing with you. Surely, common sense will tell you of a short payment, the person will add it onto the next Payment. It's now 8.30am, and been called twice this morning. Shocking to say the least. Absa your telephone calls to me will cost you more than my R160.00 short payment.
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Replies (2)
Absa's replyOfficial
27 Feb 2023, 12:46 Dear Merlene, Thank you for your posting. Complaint reference C-***8. Please note that although your credit card is within your limit and the card is not overline, there is still an amount due of R160.29 which was supposed to have been paid before 23/02/2023. Because of this, the account will continue to trigger payment notifications. Please make the payment at your earliest convenience to avoid the payment notification triggering on the account. Thank you. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's reply27 Feb 2023, 12:46
Official
Dear Merlene, Thank you for your posting. Complaint reference C-***8. Please note that although your credit card is within your limit and the card is not overline, there is still an amount due of R160.29 which was supposed to have been paid before 23/02/2023. Because of this, the account will continue to trigger payment notifications. Please make the payment at your earliest convenience to avoid the payment notification triggering on the account. Thank you. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's replyOfficial
27 Feb 2023, 12:50Please accept our sincere apology for the inconvenience caused and if our agents come across unprofessional
Best regards,
Absa's reply27 Feb 2023, 12:50
Official
Please accept our sincere apology for the inconvenience caused and if our agents come across unprofessional
Best regards,