Once again, Second Unprofessional Review

Contacted Absa Head Office, Credit Card Division. Spoke to the consultant Yamkela Ambo, security questions were asked and at the end she advised that I had failed the security questions, I do not understand what's the reason, and which question did I fail, she refused to give me feedback, I have been banking with Absa for many years and this is the second time I have received terrible service, I asked the consultant to speak to her manager and received feedback that they will give me the same response, I am shocked at the way the situation was handled as a reputable customer I deserve to receive feedback on the security questions that were incorrect as I have given all my personal information to the consultant initially, the call was recorded, and I would appreciate some sort of apology and feedback, Thank you kindly