ZK
Zwaai K

1 reviews | Active since Oct 2013

11 Oct 2017, 14:35

ONCE AGAIN PATHETIC SERVICE

Less than a week ago I lodged a complaint via yourselves. To my surprise I received an e-mail, without a solution from some or other "agent" at ABSA. A poor assistant in their Knysna branch struggled for more than two hours to rectify ABSA's internet banking problems. Great going. Today, and once again I'm stuck with the bank's **** service in that their "system is down". They, once again, cannot provide me with a secure code at branch level. I have not had such bad service from which has been ongoing for a week. It has now becoming a matter of them not knowing their own system "upgrade". I do have many expletives to throw at ABSA, but will not mention it here, as the whole paragraph would most probably be blanked out. Well, at least two words - PATHETIC SERVICE!!!

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Replies (1)
Absa
Absa's reply17 Oct 2017, 08:32
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd