Once again I was let down

What pathetic service

Last week I contacted Asa private banking about a secondary credit card They told me I have to go into the bank and apply Which I did, then they told me I must talk to my Private banker Which I had no clue who it was, for my Banker had left Absa I then got hold of someone for I needed that card by today A private banker contacted me and told me he was appointed to this roll in August and was still getting to me. I filled in forms and I was told that I will receive my card by today. 01 October 2021 Well yesterday I got a call to say it is not possible for the couriers do not deliver on a weekend and I have to wait We needed the card for a vehicle booking Vimal came back and said we can do a sponsored booking. We had to contact some car rental companies and hold on, give information and then they did not send. Resulting as to phone again and again Bare in mind this is all to my expense I told Vimal I can get my courier to pick it up as he told me the card was ready but not dispatched. He did not get back to me on this matter, I had to first mail him He told me in an email, as if I am an underdog, and I can send this, that the card will be delivered as per normal delivery time When I spoke to the area manager, he was under the impression that the card was going to be by the branch on Saturday He then informed me that the card was only printed today

Now, I do not like to be kept in the dark Communication is supposed to have happened And I need to hear the truth, which I was not hearing

Needless to say I am still without the card My partner is flying to Cape Town over the weekend and still no card

That is Pathetic Absa

I need answers

Karl Bulow