MS
Monte S

1 reviews | Active since Aug 2012

24 May 2016, 07:38

Once again ABSA... Terrible Home insurance ***

<p>I opened a water damage claim on the 25/04/2015, the assessor was at my place the 29/04, the leak detection company was there only on the 7th/05. since then I had to phone ABSA on average every second day with ABSA employees telling me every time that they will let me know on the same day (goe listen to your own recordings), I spoke to Aubrey, Mpho, Thumelo, Natahan and a few more with the same empty promisses. This is the third time I am battling with a claim with ABSA, it is a shame.. Please do not use an unreliable Bank to cover your home insurance, when you promptly pay your bond monthly and they just couldnt care less about their clients. You'd think after messing up once or twice and Acknowledging it they would attempt to give a better service. Your clients must be to small for you...</p>

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Replies (1)
Absa
Absa's reply24 May 2016, 12:13
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd