Once again ABSA is a shining example of customer service, or rather the lack thereof.

We are selling our home and require a copy of the title deed. After emailing ***, they referred us to ***, as they are apparently responsible for providing copies of the deed. We noted that a telephone number was clearly apparent in its absence from the referral, much like customer service has been in our relationship with ABSA as a whole over the years. After emailing copies@absa multiple times, we are yet to get an acknowledgment of the email being received never mind an actual response, yet we are paying customers and ABSA is no charity organization as they lustfully nibble away at your finances with their service fees. I can unequivocally state that we will be closing all our accounts with ABSA when we purchase our new property and do business with their competitors instead. Once again, ABSA is a shining example of what customer service should not be.