On the 29th January ...

On the 29th January I received a call from Absa credit card limit offering me R20000 limit and I agreed to it On the 6th February I received a call reporting that it’s Absa ***** and someone is trying to use my credit card Story short I was de*****ed R18 000 despite calling Absa ***** and they told me only R5000 and when I went to the branch it was R18 000 I was requested to open the case, and email the affidavit and the case number and an investigation will be done To date I have only received messages that the investigation takes 15-20 working days and today is the 20th day Very disappointing and frustrated as I have been using the bank for 26years