AS
Amith S

1 reviews | Active since Mar 2019

21 Nov 2023, 21:57

On the 24 October 2023 I registered a claim with ABSA regarding damages to my property because of the hailstorm experienced in Ladysmith KwaZulu-Natal on the 21 October 2023

On the 24 October 2023 I registered a claim with ABSA regarding damages to my property because of the hailstorm experienced in Ladysmith KwaZulu-Natal on the 21 October 2023. To date I have not gotten any joy from them and they supposed to be a reputable institution that puts their customers first. The claim number is ***. I have phoned in numerous times and have been given the assurance from the consultants the matter will be addressed and it will be resolved. It's now a month and the service I received is appalling and I do not recommend anyone looking for home cover to consider ABSA. Being a huge banking institution in South Africa they have once again proved not reliable and they don't put their customers first

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Replies (1)
Absa
Absa's reply22 Nov 2023, 09:15
Official
Dear Amith Sewpal
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***7
 
Kind regards,
Group Customer Care
Rezona Louw