On-line payment refused

I have a problem doing a payment online. I went to the following and none of them could help me. 1. Branch 2. 3D secure 3. ***** line 4. Internet banking

Each one of these refers to the other one but no resolution. I started the process on Thursday the 5th July and today I have been on the phone for more than an hour still no resolution.

Please train your staff properly.