PK
Portia K
1 reviews | Active since Apr 2018
26 Mar 2021, 10:27
ON HOLD FOR 20 MINUTES THEN CUTTED MY CALL
I called Absa personal loans this morning *** to change my debit order details. i was lines were busy and eventually a consultant answered. i told her i want to change my personal loan debit order dates and account number from next month. she told me to hold. i was in a call for close to 20 minutes. then the call was cutted without anyone coming back to me. im avoiding going to branch by all means due to covid 19 because we are always told to do things online. but now i waiting for 20 minutes without being helped with my airtime. all i need is to change my debit order details from April or advise me what do i need to do to get this done?
Kind Regards Portia
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
26 Mar 2021, 10:42Dear Portia Kgole Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Absa's reply26 Mar 2021, 10:42
Official
Dear Portia Kgole Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
PK
Portia K's updateReviewer Update
06 Apr 2021, 07:52no feedback since the 26th March
PK
Portia K's update06 Apr 2021, 07:52
Reviewer Update
no feedback since the 26th March
Absa's replyOfficial
06 Apr 2021, 14:34 Dear Portia Kgole Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply06 Apr 2021, 14:34
Official
Dear Portia Kgole Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care