***** on ABSA bank account - No urgency to stop it.

Two weeks ago, I discovered that R3000 per week was being *****ulently debited from my wife's bank account. My wife has stage four COPD and is bedridden. The ABSA ***** dept said that I could only investigate this is if I had signing powers on her account. I went to the Voortrekker Road Cape Town branch. I was told that I needed a letter giving the details stamped by an attorney. I took this letter back the following day. ABSA then said that not only had it to be stamped by an attorney it had to be on their letterhead, Furthermore, they needed a doctor's letter saying why my wife could not visit the bank. I took these letters back and was then told that it would all have to go to their legal department where it would take two to three weeks to process. I escalated this to the manager and was told it would take 48 hours maximum. It is now 120 hours, and the manager does not answer his phone or return my messages.