old transsactions being deducted now

I had a horrible two day long experience with ABSA starting the night of 11 Okt when I realised that almost R24 000 of old transactions were deducted from my account. Two days of endless calling and being thrown back and forth between operators and still no clear answers. I don't know where they get those people from but every one of them had another explanation as to what was going on. One of the operaters had me on hold for 20 minutes only to tell me the technical department says that it is absolutely normal to have R24 000 of old transactions deducted in one day. On one of the numerous calls I asked a lady operator who is going to be responsible for payments that I had to make during this time and she assured met that ABSA will be fully liable. Luckily they record all the calls so that ABSA can go listen to her telling me that when people start sending their unpaid bills after this complaint. I have been with ABSA for as long as I had an account, many years and I am utterly dissapointed in the unprofessional and careless way that they handled this. After two days I finally managed to get a reference number only to be told that someone will get back to me in 4-7 working days .....not give me MY money back, no...give me feedback in 4-7 working days.. Apalling!!!! and I sincerely hope I don't get the 'we will follow up' standard sentence to all ABSA complaints on hello peter, they can leave that and get to work on paying the bills of these people who did not have any money for 3 days, managing their workers and sorting out my account.