Oh your card got duplicated?...

On 22 December 2017 my card got duplicated, and someone went on a shopping spree with my hard earned cash. I am a single mother of 2 children, and had to still buy stationary and monthly groceries, about R4000 was ****** out of my account. At first I was very pleased with ABSA, because before I could report the *****, they phoned me and said that they saw that two transactions was made on my debit card at the same time. I was in tears, very grateful that they phoned. What happened afterwards? They said they will call me, they never did, I had to phone them quite a number of times, they never gave me a reference number, I got one today when I phoned again for the umpteenth time, the lady over the phone told me, that this case was closed.

Why? I wasn't informed about this... I didn't receive my money, as to which I suppose ABSA has insurance to cover ********** cases. NOTHING, the lady opened the case again, and this time I got a reference number... So here I am, trying to pry maintenance from my children's dad, and missing very much needed money, money that I need for food, nappies and formula for my baby, stationary for my child, and ABSA just closes my case...

Please sort this out ABSA, this is not fair...