OFFER FROM ABSA, but NO RESPONSE after it was executed

Last weekend I received on my ABSA mobile app an offer from ABSA bank that I qualify for a limit increase on my ABSA credit card to a maximum amount of R 87 000.

I then took them up on the offer but requested a limit in increase of R 10 000 only. I went through the process on the ABSA mobile app and I received a notification that my requested limit increase was provisionally approved, as ABSA wants to obtain bank statements from my Standard bank account to confirm my income and if there is any problem to obtain these statements I will be contacted. It was also indicated that it will take 2 to 3 working days. A no response or notification was received 2 days thereafter I contacted ABSA again requesting an update. I was only then requested to e-mail them either 3 month's bank statements OR 3 months pay slips. BOTH these documents were e-mailed to ABSA immediately that day, Wednesday 15 June 2022.

Yet again no update or notification was received and I again contacted the Credit Card department on Saturday 18 June 2022. All the security questions were answered and the consultant was still busy talking to me when the phone was cut off.

Up until now, NOTHING was received from ABSA. Absolutely ridiculous. Not even a call back from the consultant when I was cut off on Saturday. NO response to my email, no sms notifications, NOTHING and yet it was ABSA who gave me this offer. To be honest service delivery from their side does not exist anymore.