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Malcolm N

1 reviews | Active since Dec 2016

25 Jul 2024, 22:12

****** of Rewards

ABSA Rewards has not awarded me the correct points and I've asked for details of the Head of ABSA Rewards but my request was ignored. I can only assume I am not valued as a client of ABSA and that the Head of ABSA Rewards chooses to communicate with only certain groups of people.

0
Replies (5)
Absa
Absa's reply26 Jul 2024, 11:33
Official
Dear Malcom Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Absa
Absa's reply26 Jul 2024, 11:50
Official
Dear Malcom I note that your concern is being addressed as per case C-***8.

I will therefore close incident number C-***2 to avoid duplication. Kind regards,Vanessa CroweGroup Customer Care
MN
Malcolm N's update26 Jul 2024, 13:35
Reviewer Update
Good day Vanessa,

Please note the correct spelling of my name.

Kindly note my request for contact details for the Head of ABSA Rewards has repeatedly been ignored hence the complaint herein. Will this be addressed or ignored again? Does the Head of ABSA Rewards not communicate with his/her clients?

Regards,

Malcolm
MN
Malcolm N's update30 Jul 2024, 11:06
Reviewer Update
Hi Vanessa,

Which part of spelling my name correctly are you unable to understand? Do you treat all your customers with this level of disrespect?

I can't understand how people who can't pay attention to detail can land a job in Group Customer Care!

Regards,

Malcolm
Absa
Absa's reply30 Jul 2024, 12:42
Official
Dear Malcolm I sincerely apologise for the incorrect spelling of your name.  Kind regards,Vanessa CroweGroup Customer Care