Obtuse Absa, run like a SOE or parastatal these days

The worst service ever from Absa. Logged a query on 04-Feb-2019 and still waiting for a response. Phoned their complaints line ***and kept getting cut off. Eventually got through and was then passed on from one consultant to another. The third one transferred me again and I got cut off after holding on for close to 10 mins. So I still have no answer. Unfortunately I have to keep my savings account with Absa for now but I have recently transferred my home loan, credit card account and other accounts to Standard Bank and Standard Bank has been brilliant. I actually have a personal banker who handles my queries, something I did not have with Absa as a premium/platinum customer. With Absa I only had call centers who do not function. I recommend to all Absa customers to switch to Standard Bank - you won't be sorry. Fuel rewards are also much better.