RH
Rector H

1 reviews | Active since Oct 2015

25 Jan 2017, 11:10

Nx!!!

<p>I am not pleased with my bank right now. At all.</p> <p> </p> <p>My woes began on Friday the 20th of January 2017. After trying unsuccessfully to put through a payment online about two times, I decided it was wise I went into a branch for further assistance. Because of the proximity, the ABSA Branch on Main Street in Johannesburg was a natural choice. Little did I know it was a grave mistake. </p> <p>I had a simple request: can I please pay Unisa,in the quickest way there is,such that my funds reflect on the same day? I was advised the best way to do so was to register for Online Banking. The lady even went as far as loading Unisa as a beneficiary on my profile. She guided me through the various options and procedures. I was advised that,since it was my first payment,it would reflect in two hours. Happiness. </p> <p>Excited,I couldn't take my eyes off the myUnisa website,eagerly anticipating my results. Friday came and went. Nothing. Same app**** to Saturday, Sunday and Monday morning. Nothing. Outstanding fees.</p> <p>I went to Unisa Rissik street to find out what the hold up was. They told me the funds were not reflecting. Agitated,I went to the Florida campus. Again,the story was the funds are not reflecting. They sent me to go draw a statement. I braved the heat and ran to Florida centre,still excited at the prospect of receiving my results. Only to punctured when I was told the payment was made to the wrong account

0
Replies (1)
Absa
Absa's reply25 Jan 2017, 12:29
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd