NM
Nobantu M

1 reviews | Active since Apr 2025

02 Feb 2026, 11:50

NTHABISENG SIBANDE THE WORST OF THE WORST

My specialist case manager is by far the worst at absa its been 3 days she keeps ignoring my emails About me quiring about my initiated dispute. NTHABISENG SIBANDE is the worst case manager at absa and now i have to sit in the dark about my case.

0
Replies (5)
Absa
Absa's reply02 Feb 2026, 18:26
Official
Dear Jabu, Thank you for your email and we appreciate you writing to us.

I have been in contact with the disputes team, and they have informed me that they require additional time to thoroughly investigate the matter. 

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
NM
Nobantu M's update03 Feb 2026, 13:43
Reviewer Update
You are not responding to my emails i asked how long is more time and when they will actually stop saying they are investigating and do the chargeback because i didi send correspondence between me and merchant
NM
Nobantu M's update05 Feb 2026, 15:14
Reviewer Update
Why was my case extended to the 10th without explanation you should tell me if its because the merchant is not responding or what.
And what will happen on the 10th if they still dont reply by then.


Absa
Absa's reply09 Feb 2026, 19:42
Official
Dear Jabu, Thank you for your email and we appreciate you writing to us.

I have been in contact with the disputes team, and they have informed me that they require additional time to thoroughly investigate the matter. 

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa
Absa's reply09 Feb 2026, 19:42
Official
Dear Jabu, Thank you for your email and we appreciate you writing to us.

I have been in contact with the disputes team, and they have informed me that they require additional time to thoroughly investigate the matter. 

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd