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Cheryl C

1 reviews | Active since Jul 2017

13 Oct 2017, 14:53

Now Absa insisting on a cell phone app to log in to on-line banking!

I have complained in the past about ABSA's strange log in system for internaet banking compared to other banks. Again today I couldn't log in so I call the call centre (15mins later) to find out I have to download a cell app (at my cost I presume) to enable me to use internet bank online on my laptop. Why do I have to do this when other banks just use the cell to confirm I am the correct person??

Another nail in the coffin.

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Replies (1)
Absa
Absa's reply16 Oct 2017, 15:54
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd