SM
Sefiri M
1 reviews | Active since Jul 2019
15 Sept 2020, 16:42
NOVOFX SUPPORT
ABSA Novofx App not user friendly at all and support very frustrating. Cant get support on the phone and emails not responded to. My expectation of an app is that users must be able to use it from anywhere but this one calls users to the branch where help cannot even be offered and refer users to Novofx support whom users have no access to.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
16 Sept 2020, 12:50Dear Customer
Thank you for bringing this matter to our attention and your reference number is C-***9. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***9. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply16 Sept 2020, 12:50
Official
Dear Customer
Thank you for bringing this matter to our attention and your reference number is C-***9. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***9. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,