KM
Kamohelo M
1 reviews | Active since Jul 2014
06 Nov 2019, 11:42
NotifyMe Charges
Absa Credit Card Division has charged me for sms fees on my credit card even though I am not registered for the sms service on that particular card.
When I called to enquire I was told that my profile was still reflecting as registered, even though my internet banking does not have this as registered. and given that i am not receiving any smses.
I told them to check which smses they sent me for them to charge me, and the consultant was rude telling that there is nothing she can do on her side as she is unable to retrieve that infomation.
How can you charge someone for a service that was not provided to them. And how in hell can you not check your systems to ensure that such services where not provided at all.
How can my branch and my internet banking have me correctly configured to not receive these services, and this Card Division does not have the correct information.
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Absa's replyOfficial
06 Nov 2019, 23:49Dear Kamohelo
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply06 Nov 2019, 23:49
Official
Dear Kamohelo
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,