JW
JULIA W

1 reviews | Active since Apr 2015

23 Jul 2017, 11:10

Notify me (Receiving certain messages)

<p>Start of June, I no longer received notify me. went into the branch in Tokai, and according to Customer Services it was fixed, and on arriving home, I received a sms - notifying me that my notify me has, been cancelled. </p> <p>I called their hopeless Call Centre, and also the branch, and was told to wait for 48 hours, it will be back on again. I waited and after 15 days went back to the branch.</p> <p>Logged again a call with the Customer Services - they email the tecnical dept. Technical dept cant figure out what the problem is. </p> <p>Went back to the bank beginning of July - Customer Services mailed and logged another complaint. Still no notify me. I am withdrawing and swiping. Some of the swipings I receive. I am still not receiving the withdrawal sms.</p> <p> </p>

0
Replies (3)
Absa
Absa's reply24 Jul 2017, 09:00
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

JW
JULIA W's update25 Jul 2017, 08:01
Reviewer Update

Transactions on my account not receiving SMS's. Disgustingly 2 months to sort out this problem!!!!!

Absa
Absa's reply25 Jul 2017, 15:35
Official

Thank you, i have noticed that one of the case managers is busy with your case. I will let them know that you have been waiting for your feedback.

Apologies for the inconvenience.