RA
Rasheedah A
1 reviews | Active since Nov 2016
12 Apr 2021, 19:45
Notify me cancelation
Everyday I receive this message from Absa.. Absa: As reminded in previous SMSs, please note that you will begin paying standard transaction fees on your new Gold Graduate cheque account. Also:Absa: Please contact your nearest Absa branch for more info on your fees.
I have tried everything online as well as the useless call centre, spent over R180 on airtime without any resolution. I would like to stop these messages without Absa bombarding my phone with over 6 messages a day.
I have reached my wits end.
Helpful (0)
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Replies (2)
Absa's replyOfficial
13 Apr 2021, 10:17Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply13 Apr 2021, 10:17
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's replyOfficial
13 Apr 2021, 10:24 Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5.
The ID number you have provided us on the system does not match the names we have on the system, please clarify that.
Also using the ID search i could not find the cheque account on the system.
When there is an important message that needs to be shared with the customers Absa bank will either call or send an SMS so that when there are any changes the customer is aware and do not be caught by surprise.
I will be waiting for your response.
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5.
The ID number you have provided us on the system does not match the names we have on the system, please clarify that.
Also using the ID search i could not find the cheque account on the system.
When there is an important message that needs to be shared with the customers Absa bank will either call or send an SMS so that when there are any changes the customer is aware and do not be caught by surprise.
I will be waiting for your response.
Best regards,
Absa's reply13 Apr 2021, 10:24
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5.
The ID number you have provided us on the system does not match the names we have on the system, please clarify that.
Also using the ID search i could not find the cheque account on the system.
When there is an important message that needs to be shared with the customers Absa bank will either call or send an SMS so that when there are any changes the customer is aware and do not be caught by surprise.
I will be waiting for your response.
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5.
The ID number you have provided us on the system does not match the names we have on the system, please clarify that.
Also using the ID search i could not find the cheque account on the system.
When there is an important message that needs to be shared with the customers Absa bank will either call or send an SMS so that when there are any changes the customer is aware and do not be caught by surprise.
I will be waiting for your response.
Best regards,