Notice account above ABSA staff's competence

This was the last straw from a bunch of utterly *********** people. How difficult is it to put a notice in to get money out of a notice account. Trust some of the *********** staff of ABSA to ***** it up and charge penalties which they can't even explain. After promises that they will escalate the situation, just dead silences. Be very careful, banking with ABSA poses a huge risk as no one can give me answers about transactions they did on my account! ABSA must be very proud of some of the kindergarten staff who would make any kindergarten pupils look like little Einsteins. And to top it all off, I am on the so called platinum service. I actually don't know if I have to be angry of laugh at the bunch of chops.