Nothing done about appeal for higher bond amount

On 12 Jan, I received an approval which was less than what I was applying for. I then e-mailed the responsible ABSA consultant to question the amount granted and find out how to appeal for me, but she just sent an e-mail confirming that it's the maximum the bank is willing to grant. I then rather called the call centre on 13 Jan to find out how to ask for a review of what was granted and they gave me an e-mail address to which I send a motivational e-mail, but it's the one for Gauteng clients (and I'm in the WC)? I fortunately, followed-up again on 14 Jan only to be provided with the correct WC-clients e-mail address to which I must send my motivational appeal. Neither of those e-mails seem to generate electronic \no-reply"messages to confirm that it has been received? Since then"