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JT
J T

1 reviews | Active since Jun 2018

13 Jun 2018, 14:23

Not willing to help with cancellations

When activating a Credit Life Policy they can do everything over the phone and email, but when you request them to cancel it it takes them more than a week to phone you back and then tell you you have to go into a branch to cancel.

I do not mind filling in forms to cancel, but to go into a branch??

This is not only incredibly bad service, but also ********.

Maybe it's time to go to another bank after 11 years!!

0
Replies (4)
JT
J T's update13 Jun 2018, 15:37
Reviewer Update
" An insurer shall ensure that it complies with the request for cancellation received after the 30 day notice period, but not later than 60 days after the effective date where the policyholder can prove that a cancellation notice not received by the insurer, was completed in good faith and communicated to the insurer within the 30 day notice period." Nowhere in the Long term Insurance act does it state that notice must be given in a certain way, which means that a client does not have to come into a branch to give notice. So Absa is acting ******** to retain more policies, because they know people does not always have time to go into a branch
Absa
Absa's reply14 Jun 2018, 10:22
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number ( send private post ) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

JT
J T's update14 Jun 2018, 16:15
Reviewer Update
How long should I wait to receive cancellation forms? Everybody asks for details, but nobody is doing anything.
JT
J T's update19 Jun 2018, 10:28
Reviewer Update
Thank you for Desiree and Katlego from Menlyn branch for exceptional service. Wish all Absa staff could be this friendly and sufficient. Absa Menlyn will be my branch of choice from now on.