Not willing to help me prosper

I have been an Absa client for well over 11 years. I recently app**** for a first bond - needless to say, my own bank came back to me with the worst interest rate than all the other banks.<br> <br> Then, when applying for a personal loan, I received an sms (no other way of communication, asking how can we help you) saying that I did not meet their minimum requirements, with no explanation why. I called their call centre and was told that my income vs expenses do not match, which is impossible (although I had to pay double rent and a deposit on my current rent, this can't be the criteria that they are referring to).<br> <br> I've asked for a manager, or someone who knows what's going on with my application, to call me, but alas, no response.<br> <br> All I'm trying to say is that after being a client for more than 11 years, I will start a new relationship with another bank, who actually ask it's clients HOW CAN WE HELP YOU?<br> <br> Absa, your service stinks and soon you can consider my account with you as always offline.<br>