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Razia U

1 reviews | Active since Jan 2014

20 Mar 2015, 15:07

Not updatin the relevant credit bureas

Please can you tell me why ABSA advised the relevant credit bureas of the new credit card account opened but are not sending profile payment information timeously to credit bureas confirming that my account is paid up and in good standing. Surely if you advised the credit bureas of the new account I opened then you should be updating the credit bureas timeously on a monthly basis with my conduct and that my payments are being made on time. Why are you not sending regular updates to the credit bureas? Are you waiting for me to miss a payment so that you can send negative information immediately to credit bureas about me. Is ABSA only interested in ruining your credit record for the benefit of themselves. Please update my information with the relevant credit bureas with immediate effect, do I really need to ask you to do this on a monthly basis?

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Replies (1)
Absa
Absa's reply23 Mar 2015, 08:10
Official
Hello Raz005,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd