PS
Phumzile S
1 reviews | Active since Jul 2014
21 Nov 2018, 09:53
Not treating customers fairly
I am honestly defeated I submitted a claim on the 30th of October and Absa is still dragging their feet its really annoying when one needs to keep following up. I was informed my car would be written off and the write off dept is due to call me I'm even starting to question the reasons of this write off. Its the 21st of November and a premium a due so so soon and I am supposed to pay for a car I do not have. No calls no emails just silence!!!! I mean the reason for insurance is to at least have a peace of mind. Absa is not even managing expectations. Someone needs to sort this ASAP. I will never recommend iDirect to anyone.
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Replies (2)
Absa's replyOfficial
21 Nov 2018, 13:00 Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Absa's reply21 Nov 2018, 13:00
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
PS
Phumzile S's updateReviewer Update
30 Nov 2018, 19:24And 9 days later I am still where I was when I complained for the 2nd time. Your staff members call and make promises and never deliver. I am never going to take insurance with Absa iDirect. I would not even recommend it. To even think that I used to work for the company makes me cringe!!!!!!
PS
Phumzile S's update30 Nov 2018, 19:24
Reviewer Update
And 9 days later I am still where I was when I complained for the 2nd time. Your staff members call and make promises and never deliver. I am never going to take insurance with Absa iDirect. I would not even recommend it. To even think that I used to work for the company makes me cringe!!!!!!