NOT SATISFIED WITH ABSA CUSTOMER SERVICE

<p>I have a complain against Absa, last year on the 19th of december 2016 my mother passed away,i then made a claim to absa because she was banking with them and she had a funeral life cover there, i submitted all the documents they wanted and the money been payed out to her current account and the lady at the branch of absa in PORT Elizabeth Greenacres, who is the branch manager there is the one sorting this but everytime i call or email her she doesnt get back to me, they then asked me to send my banking details ofwhich i did so but still this is taking so long. I have to pay my mothers debt and absa is delaying me with my mothers insurance money, im so irate on how they are handling this and no one even the branch manager doesnt explain anything to me, i dont wish in any way to bank with them through to what im experiencing now and still now been waiting for their repsonse i call and email everyday but she is never available to handle this matter. The money also havent received it, im asking how do you handling this matter.</p>