CR
Candice R

1 reviews | Active since Aug 2011

28 Sept 2019, 13:35

Not safe money and personal details!!!!

Just had two unauthorized debit orders come off my account with it being a new account and no one having the account number let alone me NOT signing off on anything of the kind. I phone and got the phone put down in my ear leading to me going into the bank which resulted in them not being able to reverse it and me having to just accept that no one can give me my money back for my baby girls school fees and milk! My security money details is clearly NOT SAFE with absa and I need to close this account even if it only a month old because they are the only one who could've given 9ut my details and allowed for a company to just take whatever money they chose to!!! Utterly useless! I feel I must go to the fais ombud with this as it is unacceptable as I gave no one my new account deatils nor sign anything to say my debit orders may be chabged on my behalf. People just do what you want eff that.... I will take this further as it's theft.

0
Replies (3)
Absa
Absa's reply30 Sept 2019, 10:06
Official
Dear Candice  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management
CR
Candice R's update04 Oct 2019, 22:09
Reviewer Update
After fighting with your social department staff absa continued to lie staying they tried to contact me Regarding the refund when I was called even once and only shortly after my fight with Lebo they only called me. Absa was to refund me two amounts of which only one was refunded Tuesday. I mentioned the urgency for why I require 5hr full refund and how urgent as I've had until today Friday 4 October 2019 to pay my daughter's school fees and couldn't. This has officially now resulted in the school refusing to look after my child while I work.. I have no one to look after my daughter and the serverity of me having to stay off my NEW JOB to took after her. I have been warned about the company being very strict especially with employees in their probation period. You people continue to lie to me 5ake my money and accuse brook and luytt for taking the money off my account but it was never them as they had no access to my account details. I have to look for a new school and pay more fees for registration of my child.... Like you people take two money as you wanted but after 3 days can't even bother to give people the money your owe them. All of this was highly distasteful and I now have to suffer with my job being threatened and my daughter not being able to go to school cause of NO SECURITY ONLY LIES AND DECIET WITH YOUR BANK... I WILL BE REPORTING THIS CASE AS MENTIONED TO THE FAIS OMBUD AND I WILL BE MAKING NOTE OF ALL TUW FINACIAL AND MENTAL IMPACT THIS HSD CAUSED MY HOUSEHOLD IN SUFFERING.
Absa
Absa's reply07 Oct 2019, 18:08
Official
Dear Candice  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management