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Jurgens L

1 reviews | Active since Dec 2014

11 Dec 2017, 14:21

NOT REVERSING A PAYMENT IN WRONG ACCOUNT

On 17 October 2017 I, made a payment in the amount of R24 000.00 (TWENTY FOUR THOUSAND RAND) from my Capitec account to a closed ABSA credit Card that was previously in my name. Unfortunately the Absa card was closed a few years ago and I accidentally used the wrong ABSA account when I did the internet transfer.

The next day I went to a Capitec Branch at Preller Plein Bloemfontein to ask them if they can just reverse the payment back to my Capitec account because I paid the money into a wrong ABSA Account. They informed me that they would lodge a ticket (unfortunately I lost the ticket no) They told me that they will enquire through the Inter-banking system between the two banks and see if they can manage to get the money back from ABSA. Two days later someone from Capitec phoned me back and inform me that they cannot manage to get the money back, I need to go to ABSA and get the money back from ABSA.

I went to three different ABSA branches to enquire into the matter and every time the consultant told me that the money will automatically “bounce” back after a few weeks. After a month ( 4 weeks) the money still did not “bounce” back to my Capitec account, so I went back to ABSA. The person at ABSA did an enquiry and found the money in a ABSA “Float account”. So she ask the “Missing Payments” Section of ABSA to pay the money back into my Capitec Account. After several emails and another month later they still did not do it.

Last week the 4th of December I lodge a complaint at the ABSA Ombudsman. (Complaint nr EC: 62D5DF9C) They informed me that I should enquire at Capitec and ask Capitec to contact Absa to do a reversal. They told me it’s because of security reasons. Because I closed my ABSA Account a few years ago I’m not a client of ABSA anymore and therefor they cannot do the reversal without Capitec’s instruction.

It’s been nearly three months now and still nothing has happened and I am still waiting to receive back the money.

Can someone PLEASE ask ABSA to just do the reversal back to my Capitec account?

0
Replies (2)
Absa
Absa's reply12 Dec 2017, 09:12
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that your complaint is already logged under reference number *** a case manager will contact you once the matter is resolved.

Regards

Claudette

JL
Jurgens L's update13 Dec 2017, 08:29
Reviewer Update
Thank you Claudette. That case was logged on the 4th of December already. On the 5th Janine Williams phoned me and told me the payment was not made from an Absa account, they are unable to assist me with my request due to security reasons. I need to contact my bank's electronic banking division to query the transaction and arrange a refund. The next day I mailed her back to ask her the contact details of the section where Capitec should enquire from ABSA. The response back from her was that they will look into the case and they need a proof of payment. I sent them the proof of payment and till today did not hear anything back yet. In the meantime I (again) contact Capitec to ask them to ask Absa for the refund. Still waiting for them also. I dont know what to do anymore. My R24 000 is in a Absa float account and I dont know why they just reverse the money back.