ME
Marthe E

1 reviews | Active since Feb 2019

13 Mar 2019, 12:15

NOT RESPONSIBLE AT ALL

ABSA is passing the buck to OMBUDSMAN after they according to my view did no reply their mind to a ***** case I reported to them while the people that committed the ***** was on the line with me and I reported it to them.

Please ABSA I have been a client with you since you have started. Does client loyalty count nothing. (Started with Volkskas in 1977)

More and more people are having the same problem with rejection after a ***** were committed against them in the same manner as mine.

Should this not be an indication that there is a problem on your side with maybe inside information that is leaking. *The people that committed the ***** had all my information. *It took ABSA ***** 15min to stop my card while ***** was busy occurring *The recorded messages they always tel you about is not adhered to as I am testament to. * When visiting a branch (3) three to collect the new cr card I was directed from the one to the other as the sms I received were not clear as to where at which branch it was delivered. * I had to wait in a line for 45min at a time. * After collection of the cr card I received a SMS three (3) days later to collect my card. SO the administration is also a problem.

0
Replies (1)
Absa
Absa's reply13 Mar 2019, 14:15
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
 Absa Bank Ltd

Best regards,