NOT RESPONDING TO EARLY REQUEST TO CANCEL 0 BOND

<br> HAVE REQUESTED IN 6- 7/15 - A ZERO BALANCEBOND TO BE CANCELLED.-- NOT DONE UP UNTIL TODAY---. ABSA GRANTED ME A HOMELOAN , THIS WEEK TO PURCHASE A NEW PROPPERTY- BUT CONDITION BEING THE PREVIOUS ZERO BALANCE BOND BE FIRST CANCELLED BEFORE THE REGISTRATION OF NEW BOND CAN BE COMPLETED. ????? I MAY LOSE THE PROPPERTY NOW!!!!! REGISTRATION ATTORNEYS ARE READY TO HELP - BUT THE OLD BOND WHICH IS ZERO IS NOT CANCELLED AS I REQUESTED NUMEROUS TIMES- GIVING MY REASONS( I WANTED TO SELL IT WHEN I GET THE OPPERTUNITY- AND USE THAT CASH AS N DEPOSIT FOR N NEW PROPERT). AND NOW THEY CANNOT REGISTER THIS BOND BEFORE THE OTHER ONE IS CANCELLED!!! THEY ALSO WANT ME TO USE THERE HOUSE INSURANCE- BUT GAVE ME ALTERNATIVE OPTION TO USE- NOW THAT IS ALSO NOT ACCEPTABLE- SANTAM- COMPANY WITH GOOOOOD REPUTATION. AND THIS AND THAT. . WHAT MUST I DO? <br> <br> I HAVE BEEN A LOYAL ABSA CLIENT FOR MY ENTIRE LIFE- WITH A GOOD RECORD.. WHY ARE THEY SO UNRESPONSIVE? I HAD SAME BATTLE WITH THE PREVIOUS BOND APPLICATION - NO RESPONSE- AFTER ME EVEN FAXING DOCUMENTATION MYSELF TO HOMELOAN DEPT IN THE END.<br> <br> STAFF IN BRANCH IS VERY HELPFULL AND UNDERSTANDING - BUT SEEMS AS IF PROBLEM IS NOT WITH THEM- ANY HELP??