Not resolving query

<p>On 20 October, I sent a email to ********** to request my training records. After I sent the email, I received the automatic reply that states the following:</p> <p>Thank you for your e-mail to the HR Contact Centre team.</p> <p>Your query, with activity number 1-J9Y9UI, has been received and is being attended to. We will respond to your email within 48 hours (2 working days). On 31 October I sent another email to them to ask when can I expect feedback. Within minutes, I received an email that states: </p> <p>Your query has been resolved<br />Good day</p> <p>We are pleased to confirm that your query has been resolved and your Service Request 1- ********** 379 will now be closed. </p> <p>Thank you,</p> <p>Employee Data Management (EDM) Team </p> <p>Respect | Integrity |Service |Excellence |Stewardship</p> <p>Helping people achieve their ambitions – in the right way</p> <p>Now what Absa? I DID NOT RECEIVED ANY FEEDBACK FROM HRCC and now that just closed the query without sending out the requested information.</p> <p>This is really bad service!!</p>