NOT RELEASING MONEY ON CREDIT CARD AS STIPULATED

My mother is an absa client, she went on a MSC cruise on the weekend of the 4th of March. on the ship they charge an amount from her credit card, and they ontly take what was used, and they reverse the rest. when she got home, she asked the girl at absa that she spoke to if the reversal was done, and she confirmed that it was.<br> it has now been more than 15 working days, and she has still not received the money back.<br> <br> we contacted MSC and they said that they have put the request through to get the money released in due time, we need to contact the bank.<br> <br> it seems that ABSA is keen on *****ing pensioners money.<br> <br> i need this matter resolved today.as my mother needs that money.<br> <br> regards