RP
Rudi P

1 reviews | Active since Jul 2013

27 Oct 2015, 06:46

Not refunding card purchases in reasonable time

On Friday, I went to a local stationer (M.I.M. Stationers and swiped my card for a product, It was for R1591.94 at 13:14. Upon leaving the store, I received a message that my wife had purchased the product already. I immediately returned to the store where at 13:57 on 23/10 the amount of R1487.72 was refunded back to my card.<br> <br> I understand banks don't like working on weekends, so I waited for midnight on Monday (26/10) to receive my refund. No such refund is forthcoming. The retailer did what they should have done - they refunded me as per policy and issues me with a credit note and a refund slip from the banking terminal.<br> <br> So at this point my question is - where is my money and what is causing the delay in putting it back into my account. Surely two transactions from the same batch - one debiting me successfully and he other crediting me unsuccessfully must be strange, no matter which way you look at it.

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Replies (1)
Absa
Absa's reply27 Oct 2015, 12:04
Official
Hello Rudi1977,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd