KA
Kerusha A

1 reviews | Active since Sept 2016

03 Dec 2024, 12:46

Not recommended to bank with ABSA

I have been banking with ABSA since the year 2005 and I must say that ABSA bank doesn’t value client relationships at all and they lack professionalism when dealing with matters.

I am constantly being harassed by their associates for skipping a few repayments this year irrespective of the fact that I was not working for a few months.

I was told that ABSA needs to continue with the legal process irrespective of my financial position.

I have now moved my new salary and all other financial commitments to one of ABSA’s competitors and I will never bank with ABSA again.

I seriously would not recommend that anyone banks with ABSA as they lack understanding of their clients personal situations.

Thank you kindly,

Kerusha

0
Replies (1)
Absa
Absa's reply03 Dec 2024, 17:22
Official
Dear Kerusha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***1. Kind regards,Group Customer CareVanessa Crowe