NOT RECOMMENDED, BAD SERVICE

I lost my card and requested for it to be replaced on my banking app over a month ago. I was struggling with payments even though the new card was available on the app and no one at this useless bank could help me. Instead, they made me waste R300 on airtime knowing they won’t be able to resolve my query. My card was sent for collection from the Adderley branch. I received a call from the ABSA’s social media team to respond to my social media complaint. They then offered to have my card delivered to a branch closer to me. I received a call to confirm the card was being delivered at Cape Gate mall and the next day I received an email from the same guy confirming the card is now ready for collection at Cape Gate Mall Absa. I went there today to collect my card because I need to buy food and I have bills to pay since it’s that time of the month… THE CARD WAS NEVER DELIVERED THERE and is still at the Adderley branch. They have wasted my time and Uber expenses now as well because of the false information they have provided me. I’m so stranded now because I need my card to even be able to get an uber to get to the bank. I have spent so much money with this unprofessional financial institution and I’m still without a card. I now have to go all the way to town so get the card which I would’ve done sooner if they would just have told me that they’re not really getting a courier to deliver the card to my area. The worst service I have ever received and I’ve been with Absa for 15 years. I can’t wait to switch to a new bank and I will never recommend it to anyone. Stay far away if you want to make your life easier