Not receiving what i requested

I contact the adviser responsible for my account with Absa only to hear that she is retiring and there is no one else that can assist me. Then the same day i contacted the Call Centre and they promised i will receive the documents in 48 hours, it has been a week. I contacted them again and they told me again i will receive the documentation in 48 hours, it has already been 3 days now again. Absa is the most pathetic bank with feedback and response in all aspects. I feel like closing my account there.