Not Receiving Requested Statements

Good day, I have the following complaint: I've been requesting that I receive two Electronic Statements from ABSA, they're of the following: The First statement being my Savings Account, & the second statement being my 32-Day Notice Deposit Account. I've been sending numerous emails back & forth to ABSA's ********** email address, to no avail. I received an E-Statement this morning- (26\09\18), which only had my 32-Day Notice Deposit Account E-Statement attached to it, my previous requests were that I wanted TWO E-Statements attached to my monthly ABSA Statement that I receive, that being as mentioned above, my Savings Account & 32-Day Notice Account. I cannot understand what the problem is, or where the confusion is, it's a simple request, what's so difficult attaching two E-Statements everytime you send out my Statement? I'd like the above request honoured, please create an instruction on your system that sends out these Statements to include both of my accounts that I have with ABSA, so again, I should receive TWO attachments with my email. Kindly assist with the above request, thank you.