Not receiving documents

I settled an account with ABSA vehicle and asset finance on 02/06/2023. I have requested for the Natis to be delivered to my address. As we are a ABSA non approved dealer we are requested to pay a courier fee of R99. I submitted and sent a mail with the settlement proof of payment as well as the consent to release the original natis, signed by the previous owner to ABSA. The client was CC'd in the mail as confirmation of the settlement and release of Natis. It is now the 27th June 2023 and the Natis has still not arrived. Today the courier company confirms they will send the original natis to the incorrect address, this after the dealership paid the courier fee, settled the account and sent through confirmation of settlement. The Courier company - CCD Couriers has no interest in receiving emails that serves as confirmation from ABSA to sent the documents to the dealership address. If a vehicle is not dealer stocked, we cannot sell the vehicle. This means that we have incurred interest on outstanding money for nearly a month. I find this absolutely unacceptable and can clearly see the incompetence growing in corporate companies in South Africa.