AT
Andriesa T
1 reviews | Active since Aug 2015
02 May 2024, 13:28
NOT RECEIVING A FINAL STATMENT AFTER 3 WEEKS.
We had a Vehicle finance account for 9 years with ABSA. Our vehicle was supposed to be paid in full at the end of April. 3 weeks ago, I requested a detailed statement with final values... it is now 3 weeks later, and about 5 mails later to *** and I am still struggling to only receive a statement from them. It is absolutely soooo frustrating - All I requested was a statement but for them clearly the biggest problem to forward the details to me. ABSOLUTE PATHETIC!!!
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Absa's replyOfficial
02 May 2024, 14:51Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply02 May 2024, 14:51
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***7. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,