Not reading complaints

I logged a dispute at the Credit Card Department after an order from Shein was deducted at a cost of R649.26 instead of R630.00 according to the invoice.

I received an email this morning from Elmarie Davis stating I have to inform Shein that I did not receive my order and only then can they intervene.

I never said I didnt receive my order. I said the wrong amount was deducted from my credit card for an order I placed. Im sure if you work in a specializes department you should be attentive to details

Please Absa, read my complaint and dont just assume you know what my complaint entails.