Not prepared to assist if urgent

I have been receiving this Hot Card issue as i have transferred money form my Savings account into my Credit Card. I am currently living in Hong Kong and still needing to sort out my banking this side, but for now using my ABSA credit card. I am needing to urgently transfer the money back into my savings account or cheque account in order to make a payment. When i try pay with the credit card it says Hot card and also when i try transfer between accounts it says the same. Please assist me urgently in getting the cards linked up on my online banking profile.

I received an email back simply stating that i should go visit an absa branch, but i clearly stated that i am in Hong Kong, so this is not an option for me. Also i have tried multiple times to call the international banking and general enquiries lines to sit and listen to music playing and no assistance. This alone has cost me a lot of money as its international calling.

Please get back to me and assist me urgently to rectify this.

Carl Marks