not paid full rewards

I have been underpaid my rewards for the second month in succession. I have posted a report a week ago: http://hellopeter.com/absa/complaints/daylight-***-*** and have still not even received a phonecall with feedback. There will probably be a response to this post as well saying it will be investigated and I will hear nothing of it again. This is shocking service from a reputable bank like ABSA.