Not managing my claim

I was in an accident on Monday, 26 January 2015. I only got a hire car on Wednesday, 28 January (2 days late). The repair was only authorised on Monday, 9 February (2 weeks since the accident). Today is Friday, 20 March (nearly 8 weeks since the accident) and I still don't have my car back from your selected repairer. On top of it all, you were kind enough to, in the meantime, send me a letter to communicate a premium increase.<br> <br> It is impossible to make a single phone call and speak to any human being to answer on my claim. Your email-based make you slow and entirely reactive. You take no responsibility for any mistakes you make, nor do you realise or even sympathise when the repairer, designated by yourself, does. You have no sense of urgency, and no priority is given when my claim desperately needs managing.<br> <br> This is, no doubt, the worst claims experience I've ever had with any insurance company.