Not keeping to promises

I requested my Natis from ABSA vehicle finance on the 10 of January 2022, I was told by the consultant it would be sent to my preferred ABSA branch, so i requested it be sent to the Mall of Africa branch. The consultant informed me that when the documents arrive at the branch, I would be contacted by the branch manager and that should take up to 5 business days. 2 weeks later I still have not received any call from the branch manager. I contact ABSA call centre and I was informed the document arrived on the 12th of Jan 2022. So on 22/01/2022 I go to the branch, collected my Natis requested to speak to the branch manager (Thabo), I'm told he is busy with customers and I should wait, 15 min later, the branch manager walks pass me 3 times, doesn't acknowledge me. I ended up leaving completely disappointed at absa. The car needs to be registered to the new owner within 21 days from when the release documents were signed, because of the incompetence of absa, I lost 10 days.