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Johan-August Steyn

1 reviews | Active since Apr 2023

18 Apr 2023, 19:58

Not issued to me Credit Card ***** on my banking account

Since I was ****med last Thursday, I spent half Thursday, whole Friday, most of Saturday and 3 hours today at two ABSA BRANCHES, the SAPS and on the telephone with ABSA.

I just received a sms from ABSA informing me that the case will take another 10 to 15 days to resolve.

I cannot understand why my life is put on hold because of ***** in ABSA BANK with a Credit Card that was not even issued to me when the *****ulent transaction went through on that NOT issued CREDIT CARD

Today I was notified that a “new” credit card was ready at the Hartebee****rt branch When I got there I requested the bank official to open the envelope. We found that the “new” card was the “blocked “ card that the ***** was committed with

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Replies (1)
Absa
Absa's reply19 Apr 2023, 07:48
Official
Dear Johan-August Steyn

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to assist with your complaint, upon receipt of the requested information,  I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for  your complaint is C-***0
  
Kind regards,
Group Customer Care
Rezona Louw